Shipping policy

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to choose a replacement item similar to the original order purchase, or a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on shipping location of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Velutto deals mainly into perishable items hence we do not accept any sort of return/cancellation once order is received & prepared.  

3.2 Cancellation 

Velutto will happily honor any valid cancellation request if made within 1 hour placing the order. If the cancellation is accepted by our team/supervisor, We will be happy to imitate refund in following forms:

(a) a refund in store credit.

(b) on HOLD for future use.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments could be in transit at a standard duration of 2-5 business days, same day, next day or as per customer's preferred delivery date.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been prepared/dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock equivalent/higher value items immediately so that we can fulfill customer's occasion/purpose of sending flowers.

4.5 Delivery Time Exceeded

Please note that Velutto uses a 3rd party delivery partner, and will not be held responsible for mishaps due to unforeseen circumstances via delivery company. If delivery time has exceeded the forecasted time, please do contact us so that we can conduct an investigation. 

5. Tracking Notifications

Upon dispatch, customers will generally receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If the product is hand delivered, No shipping live will be shared but we ensure email update once its delivered.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service and provide proof with images. If the parcel has been delivered without you being present, please contact customer service via email with subject title "damaged parcel" and we will assist you. Note: refunds are not applicable to damaged items, however, a replacement of the exact arrangement will be granted.

9. Customer service

For all customer service inquiries, please email us at velutto.vc@gmail.com